“Striking the
perfect balance between achieving operational efficiency while maintaining
customer satisfaction and reducing costs is an ongoing challenge facing all
companies,” said Pete Zimmerman, manufacturing segment manager of VAI. “Kwik Goal is ahead of the curve in terms of
implementing streamlined and cost-effective manufacturing processes. We are proud that Kwik Goal has been using S2K
Software for nearly 20 years to grow its business, minimize costs and maximize
profitability, and this is evidence of their commitment to customer
excellence.”
There may not much need to read further if customer
satisfaction is not part of your company’s goals. Everyone in the Enterprise Resource
Management (ERP) solution arena, including me, is talking about operational
efficiency, reducing costs and increasing profits. After all that is one of the chief reasons
for implementing or changing/upgrading what you are using now.
What only a few in
the industry are keying in on is the concept that without happy customers an efficient
operation is relatively worthless.
The result for Kwik Goal with VAI is that they have automated
and integrated operations across all key functions including accounting,
inventory and warehouse management, order fulfillment and distribution. This has resulted in reducing costs, saving
time and improving overall customer service.
Do you think their
customers appreciate the effort? Would
you, if you were their customer? What
about your customers?
“We needed an ERP
solution that seamlessly integrated within our existing IT infrastructure and
enabled us to scale as our business grows,” said John Huhn, manager of
information services, Kwik Goal. “With
VAI’s S2K Software, we have a system that allows us to have complete visibility
and control of our entire business processes including inventory, ecommerce,
order tracking—which in turn, enables increased up-selling and overall sales.
Our partnership with VAI has been a success from day one and we’re looking
forward to further developing this relationship.”
The more fully
integrated your solution the better communication and efficiency of operations.
Imagine your brain separated. Left brain, right brain. In the
1960s, there was no other cure for people who suffered from a special kind of
epilepsy than by cutting off the connection, corpus callosum, between the two
hemispheres. After surgery the patients
were able to lead a somewhat normal life, but often it resulted somewhat odd
behavior.
How effective would your operations be if none
of your departments talked to one another.
How “odd” would that be?
As a result, Kwik Goal has realized significant business
benefits from this installation including:
•Reduction of
Human Error, Manual Processes and Employee Resources.•Rapid Implementation.
•Seamless Integration of VAI S2K.
•More Efficient and Up-to-the-minute Inventory Management.
•Integration with Varsity Shipper for International Shipping.
I am a real fan of
any process improvement that reduces manual processing.
I remember talking to a friend about his business several
years ago. I was asking about how his
systems talked. He said that he was
actually in the process of building an interface which would integrate two
systems. He said one was relatively
inexpensive in which his staff could create a batch and import it to another
system. It would help and not require a
big investment. The other solution was
more involved, cost more upfront, but would not require any intervention.
We both nodded identifying what we each thought the other
would value most. He thought that I would
like the idea of cheaper solution. After
all I too run a small business where every penny counts. I thought he would appreciate his operations running
without having to worry about who was in the office, if they were having a good
day or who would cover if they were on vacation or out sick. The return on his investment would easily
cover the manual processing, let alone the benefit of being able to concentrate
on his business, not running the daily operations. More time for customer interaction and
service!
In what areas
would your business flourish with streamlined operations?
What more could management do if they had real-time
information at their fingertips.
Snapshot views that allow drill down capabilities for in depth analysis
when needed. All departments communicating
efficiently?
At Dolvin
Consulting we work with industry experts like VAI and IBM to help
organizations like yours look at what you are doing and how you are doing it,
with the goal of achieving better operational efficiency, reduced costs and
increased profits. Profits that can be
used to further improve customer service. And yes, the best possible customer service.
Contact
us today. No false promises, just a commitment
to do the very best we can to help you move forward to help your customers.
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